Refund and Exchange Policy for Psych Clinics


At Psych Clinics, we prioritize providing high-quality mental health services and ensuring client satisfaction. Below is our refund and exchange policy to address any concerns regarding payments for services or programs.

1. Refund Policy

1.1. Appointment Cancellation and Rescheduling

  • Cancellation by the Client
    • If you cancel your appointment at least 24 hours before the scheduled time, you are eligible for a full refund or rescheduling at no additional cost.
    • Cancellations made less than 24 hours before the appointment will not be eligible for a refund.
  • Cancellation by Psych Clinics
    • In the unlikely event that we cancel your appointment, you will be offered a full refund or the option to reschedule your appointment at no additional cost.

1.2. Refund for Prepaid Packages

  • Refunds for prepaid therapy or consultation packages are available under the following conditions:
    • If the package is unused, you may request a full refund within 14 days of purchase.
    • For partially used packages, refunds will be calculated based on the number of sessions used and any applicable discounts.

1.3. Workshops and Group Programs

  • If you are unable to attend a workshop or group program:
    • Cancellation requests made 7 days or more before the program start date will receive a full refund.
    • Cancellations made less than 7 days before the start date will not be eligible for a refund.

2. Exchange Policy

2.1. Switching Between Services

  • If you wish to switch from one service (e.g., individual therapy) to another (e.g., couples therapy):
    • You may apply the remaining balance from your initial service to the new service within the same clinic, subject to approval and availability.

2.2. Transfer of Prepaid Sessions

  • Prepaid sessions are non-transferable to other individuals unless explicitly stated otherwise in the terms of your package.

3. Exceptions

Refunds or exchanges will not be provided under the following conditions:

  • Non-attendance at a scheduled appointment without prior notice.
  • Dissatisfaction with the outcome of a session, as therapeutic results vary between individuals and depend on multiple factors.
  • Services rendered by external practitioners not employed by Psych Clinics.

4. How to Request a Refund or Exchange

To request a refund or exchange:

  • Contact our support team at [Insert Contact Information].
  • Provide your name, appointment details, and reason for the request.
  • Refunds will be processed within 5–10 business days to the original payment method.

5. Changes to This Policy

Psych Clinics reserves the right to amend this policy at any time. Updates will be communicated via email or on our website.

For questions or concerns about this policy, please contact us at [Insert Contact Information].

Thank you for trusting Psych Clinics with your mental health journey.